Why did my Direct Debit show ‘Wescot Credit Services’ instead of ‘TV Licensing SPP’?

On 10 March 2025, we made a change to improve how we deliver the Simple Payment Plan (SPP). We moved the service provider from Target Group to Wescot Credit Services. 

Our goal is to make the service better and more efficient over time. 

Unfortunately something unexpected happened during this switch to Wescot. The Direct Debit file we sent to the banks showed “TV Licensing SPP”. But, some banks have recently changed their process. They now show the legal name of the company that manages the receiving bank account. Wescot manages payments for the SPP. So these banks displayed “Wescot Credit Services” in the payment notifications. Instead of “TV Licensing SPP”.  

We understand why some banks have changed their process to improve security. But we were not told about this by our Direct Debit provider. Some customers did not recognise "Wescot Credit Services". So they cancelled their Direct Debit. We’re sorry for any confusion this may have  caused.